The terms "We" / "Us" / "Our" / "Company" individually and collectively refer to Ozone Pharmaceuticals Limited and the terms "You" / "Your" / "Yourself" refer to the users.

This Privacy Policy is an electronic record in the form of an electronic contract formed under the information Technology Act, 2000, and the rules made thereunder and the amended provisions pertaining to electronic documents/records in various statutes as amended by the Information Technology Act, 2000. This Privacy Policy does not require any physical, electronic, or digital signature.

This Privacy Policy is a legally binding document between you and Ozone Pharmaceuticals Limited. The terms of this Privacy Policy will be effective upon your acceptance of the same (directly or indirectly in electronic form, by clicking on the I accept tab or by use of the website or by other means) and will govern the relationship between you and Ozone Pharmaceuticals Limited for your use of the website ("Website").

This document is published and shall be construed in accordance with the provisions of the Information Technology (reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 under Information Technology Act, 2000; which require publishing of the Privacy Policy for the collection, use, storage and transfer of sensitive personal data or information.

Please read this Privacy Policy carefully. By using the Website, you indicate that you understand, agree, and consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use this Website.

By providing us your Information or by making use of the facilities provided by the Website, You hereby consent to the collection, storage, processing and transfer of any or all of Your Personal Information and Non-Personal Information by us as specified under this Privacy Policy. You further agree that such collection, use, storage and transfer of Your Information shall not cause any loss or wrongful gain to you or any other person.

 

USER INFORMATION

To avail of certain services on our Websites, users are required to provide certain information for the registration process namely: - a) your name b) your registered mobile number. The Information supplied by the users enables us to improve our sites and provide you with the most user-friendly experience.

All required information is service-dependent and we may use the above-said user information to, maintain, protect, and improve its services (including advertising services) and for developing new services.

Such information will not be considered sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 or any other law for the time being in force.

 

COOKIES

To improve the responsiveness of the sites for our users, we may use "cookies", or similar electronic tools to collect information to assign each visitor a unique, random number as a User Identification (User ID) to understand the user's individual interests using the Identified Computer. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply. A cookie cannot read data off your hard drive. Our advertisers may also assign their own cookies to your browser (if you click on their ads), a process that we do not control.

Our web servers automatically collect limited information about your computer's connection to the Internet, including your IP address, when you visit our site. (Your IP address is a number that lets computers attached to the Internet know where to send you data — such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, tailor our site to the interests of our users, measure traffic within our site, and let advertisers know the geographic locations from where our visitors come.

INFORMATION SHARING

We share sensitive personal information with any third party without obtaining the prior consent of the user in the following limited circumstances:

(a) When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offenses. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms; for complying with the applicable laws and regulations.

(b) We propose to share such information within its group companies and officers and employees of such group companies for the purpose of processing personal information on its behalf. We also ensure that these recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

 

INFORMATION SECURITY

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. These include internal reviews of our data collection, storage, and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.

All information gathered on our Website is securely stored within our controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. Any information you include in a posting to the discussion areas is available to anyone with Internet access.

We may change our Privacy Policy from time to time to incorporate necessary future changes. Our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be.

SHIPPING & DELIVERY

All domestic orders are processed within 24 hours (on working days). You can expect delivery of the order within 3-5 business days depending on your location. Exception - for locations in the interiors, remote areas or ODA delivery may take up to 10 working days.

Shipping charges:

A minimum order value of Rs. 199/- is required to make a purchase.

  • We offer free shipping on domestic orders above Rs. 399/-
  • For orders below Rs. 399/-, a shipping charge of Rs. 49 will apply.
  • For COD (Cash on delivery) an extra charge of Rs. 49 will apply.

Please note that COD may not be available for some pin codes.
All purchases are shipped from our warehouse in New Delhi, India by reputed courier agencies.

Cancellation Policy:

We aim to provide a hassle-free shopping experience for our customers. If you wish to cancel your order, you can simply refuse to accept the delivery at the time it arrives. This applies to both Cash on Delivery (COD) and prepaid orders. 

 

Refund for Prepaid Orders:

For prepaid orders, the refund will be processed once the product is returned to us. The refunded amount will be credited to the same account used for the payment within 3–5 business days after we receive the product. 

If you have any questions or need assistance with cancellations, please feel free to contact our customer support team.

RETURNS & REFUNDS:

Your order will be eligible for a return, replacement, or refund under the following circumstances: 

  • Incorrect Item Received: You received an item different from what you ordered. 
  • Damaged Shipment: The shipment was damaged upon arrival. 
  • Incomplete Order: A part of your shipment is missing. 

Return or Refund Method:

To initiate a return or refund please fill your details here.

According to the details of your case, we will respond to you within 2 working days regarding the decision on your case. 

The following will be the likely outcomes: 

  • In case you received wrong item(s) in your order, missing item(s) will be shipped to you immediately. 
  • In case you received a damaged product, a replacement will be shipped to you immediately. 

In case you think your case qualifies for a refund, please let us know while filling the details. 

Conditions to Qualify: 

You must notify our customer care team within 24 hours of receiving the order. Provide proper unboxing video highlighting the issue. This ensures a seamless and prompt resolution to your concerns. 

Refund For Cancelled/ Returned Product:

In case of prepaid orders, we will initiate a refund to your original method of payment within 3 working days. For COD orders, customers will be required to provide bank details where they would like to receive the refund. Please allow a time period of 7 working days. 

PLEASE NOTE:

  • Deliveries are made between 10:00 AM - 6:00 PM, Monday – Saturday, excluding public holidays.
  • Ozone Pharmaceuticals Limited is not responsible for damage after delivery.

For any queries, please contact us or send us an email at ozoneayurvedics@ozonegp.com.