Return & Refund Policy:
Your order will be eligible for a return, replacement, or refund under the following circumstances:
- Incorrect Item Received: You received an item different from what you ordered.
- Damaged Shipment: The shipment was damaged upon arrival.
- Incomplete Order: A part of your shipment is missing.
Conditions to qualify:
You must notify our customer care team within 24 hours of receiving the order. Provide proper unboxing video highlighting the issue. This ensures a seamless and prompt resolution to your concerns.
RETURN OR REFUND METHOD:
To initiate a return or refund please fill your details here
According to the details of your case, we will respond to you within 2 working days regarding the decision on your case.
The following will be the likely outcomes:
- In case you received wrong item(s) in your order, missing item(s) will be shipped to you immediately.
- In case you received a damaged product, a replacement will be shipped to you immediately
- In case you think your case qualifies for a refund, please let us know while filling the details.
REFUND FOR CANCELLED/RETURNED PRODUCT:
In case of prepaid orders, we will initiate a refund to your original method of payment within 3 working days. For COD orders, customers will be required to provide bank details where they would like to receive the refund. Please allow a time period of 7 working days.