Return and Replacement

Your order will be eligible for a replacement or an exchange under the following circumstances only:  

• Incorrect Item Received: You received an item different from what you ordered.  
• Damaged Shipment: The shipment and / or products were damaged upon arrival.  
• Incomplete Order: A part of your shipment is missing.   

Conditions to Qualify

Please submit your request within 24 hours of receiving your order. A proper unboxing video highlighting the issue is mandatory for all.

Click here to submit your request through our customer support form.

According to the details of your case, we will respond to you within 24-48 hours regarding the decision on your case.  

Once approved as a valid claim, following will be the likely outcomes:  

• In case you received wrong item(s) in your order, missing item(s) will be shipped to you immediately.
• In case you received a damaged product, a replacement will be shipped to you immediately.